Legal
Privacy Policy
Last updated: — (to be set in the final version)
TEMPLATE / DRAFT — this text is a starting point and is not legal advice. To be finalised with a lawyer and accountant before launch.
1. Data controller
[COMPANY NAME], with registered office at [ADDRESS] and tax number [NIF], is the controller of the personal data collected through this site. Contact: [EMAIL].
2. What data we collect
We collect the data you provide in the quote request form: name, email, phone, address or zone, service type, frequency and the content of your message. If you become a client, we also process scheduling data, property access instructions, and service and billing history.
3. What we use the data for
To reply to your request and prepare a quote; to deliver and coordinate the cleaning service; for invoicing and meeting legal obligations; and, with your consent, to send you communications about the service.
4. Legal basis
Processing is based on taking pre-contractual steps and performing the service contract, on compliance with legal obligations (notably tax), and on your consent where applicable.
5. Sharing with third parties
We share the minimum necessary with the independent cleaning contractor assigned to your service and with providers that support us (for example, the form-sending service, site hosting, invoicing software). We do not sell personal data.
6. Retention
We keep quote request data for [PERIOD] and client data for the duration of the contractual relationship and for the applicable legal periods after it ends (for example, tax periods).
7. Your rights
You can request access, correction, erasure or portability of your data, object to processing, or withdraw consent, by writing to [EMAIL]. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
8. Cookies
This site uses only the cookies and local storage strictly necessary for it to work (for example, the language preference). We do not use advertising or third-party tracking cookies. [Review before launch if analytics tools are added.]
9. Changes
We may update this policy. The version in force is the one published on this page, with its update date.